Wells Fargo Reports System Issues Due To ‘Power Shutdown’

Wells Fargo Reports System Issues Due To ‘Power Shutdown’

Wells Fargo Reports System Issues Due To ‘Power Shutdown’

In December, Wells Fargo agreed to pay $575 million to settle a range of allegations from 50 states and the District of Columbia over those issues. We apologize for the inconvenience.

For many customers, the outage left them in the dark about their account status.

However not all customers have been impacted the same and there were unconfirmed reports that customers were having issues accessing cash from ATMs.

The Wells Fargo logo is seen on a sign outside of a Wells Fargo Home Mortgage branch office March 20, 2007, in San Francisco, California. Last Friday, the bank was also apologizing on social media for trouble with its online banking systems.

Wells Fargo says workers discovered the problem following routine maintenance.

At this time, it's unclear about the scope and breadth of the problem or how many customers or locations were affected.

Customers noted that they could not even speak with a banker over the phone for their banking needs because they were told bankers can't access the accounts, either.

"Unfortunately bank outages have become fairly commonplace - if you haven't experienced one yourself, you might be in the minority", O'Shea said in an email to ConsumerAffairs. It tweeted earlier that it is working to restore service "as soon as possible".

The company later said it is working to fix the "intermittent" outages in a second tweet.

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