Sonos Kills Recycle Mode

Sonos Kills Recycle Mode

Sonos Kills Recycle Mode

Unfortunately, if you've already kicked an old Sonos product over into "recycle mode", you're out of luck - it can't be reversed, though you can contact Sonos' customer support and they may be able to help some other way. At that time, Sonos said he was not forcing anyone to participate in the exchange program, and that customers who wanted to use legacy devices could continue to do so.

That policy has not changed, meaning that Sonos will move forward with its plan to stop releasing new software updates for the devices in May.

After an outpouring of disappointment from eco-conscious customers late previous year, Sonos is doing away with its Recycle Mode, a controversial part of the company's Trade Up programme that bricks older Sonos speakers in exchange for a 30 per cent discount on newer Sonos kit.

Sonos is officially ditching the controversial Recycle Mode after having quietly removed it from its app in late February. Now, Sonos is making clear that you can maintain full control of your older Sonos products when "trading up". The language that replaced the feature said anyone seeking a discount should call customer service.

But critics of the program questioned the wisdom of deactivating and recycling speakers that still functioned, pointing out that a better way to reuse and recycle them would be to give them to friends and family. That started a 21-day countdown that would end with the speaker fully and irreversibly bricked.

Now, customers will simply have to submit the serial number of their old gear to get the 30 per cent discount, thus allowing the old devices to be recycled, given away, or even sold, while still operational.

As such, it's easy to see why Sonos' policy of adding new devices into landfills didn't make sense.

Products eligible for Sonos' trade-up include the original Sonos Play:5, Zone Players, and Connect / Connect:Amp devices manufactured between 2011 and 2015.

"While Sonos legacy products will not get new software features, we are committed to keeping them updated with bug fixes and security patches for as long as possible", Spence wrote in January.

While these speakers will continue to play music, they will prevent newer hardware from updating. Sonos says that's to keep legacy devices working with more modern equipment.

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